Founder and CEO
Mike has been at the forefront of the contact center industry for nearly 35 years. Founding Mediu in 2002, he has led Mediu to become one of the most respected contact center technology consulting firms in the United States.
Mike began his career at Arthur Anderson Consulting (now Accenture) and then moved on to start two other successful software companies in the early 1990s. At that time he was recognized as a pioneer in touch and voice interactive technologies, well before their value was realized.
Always a forward-thinking consultant, Mike began focusing his attention on contact center and CRM consulting as the 90s came to a close. While running the CRM practice for eJiva Corporation (then a subsidiary of IGATE Corporation), Mike successfully built the best bottom-line performing group in the company.
After leaving eJiva for a principal position at Adjoined Consulting, Mike centered his attention on the emerging Genesys contact center platform. He then leveraged his extensive entrepreneurial expertise to roll out what became a successful Genesys consulting group into Mediu in 2002.
Partner, COO and EVP Business Development
Paul Timmerman is an equity partner at Mediu and serves as the Chief Operating Officer and Executive Vice President. He joined Mediu in 2017. With more than 20 years in progressively expanding roles, Mr. Timmerman has a proven record for delivering strong operating results by solving complex business challenges.
Previously Mr. Timmerman worked as the Senior Vice President of Technology and Business Management at AdvizeX Technologies. He has extensive experience in developing and leading Digital Transformation strategies; specifically, adapting IT from supporting the business to driving new capabilities for customer engagement, product development, and revenue channels. During his 13-year tenure with AdvizeX, Mr. Timmerman led many high-profile initiatives in areas such as Cloud, Security, Database, and Managed Services. He also directly initiated the Strategic Consulting practice by developing a unique methodology and software application.
Prior to his work with AdvizeX, Mr. Timmerman consulted for JPMorgan Chase, a major global financial firm. Mr. Timmerman joined JPMorgan Chase from McGraw-Hill, where he was aligned with Accenture for two years to implement an Oracle ERP system. He started his career as an entry level technologist in the manufacturing space before leaving to a technology startup. He attended the Ohio-State University majoring in finance.
Partner and CFO
Jerry has provided CFO services to Mediu since April 2013 as a Partner of FocusCFO until he became a Mediu employee in May of 2016.
Jerry has over 30 years of senior financial management and leadership experience in manufacturing, hospitality, construction, beverage, professional service and recycling businesses. His areas of expertise include mergers and acquisitions, strategic planning, taxes, financial analysis, compensation and benefits, KPI reporting, international business, GAAP, SEC reporting and ERP systems.
Jerry most recently worked as a CFO consultant at FocusCFO and the CFO for E-Cyle and Bravo Brio Restaurant Group.
Jerry believes that the best way to create value and wealth is by driving growth and profitability through analysis, strategic planning and execution in a positive culture that understands the importance of people and how to celebrate success.
Jerry is also co-founder of St. John’s Hermitage, a non-profit organization established to provide “a sanctuary for clergy” and sits on the board of two non-profits.
Jerry received a BS degree in Accounting from the University of Akron and earned his CPA license in 1987.
Chief Technology Officer
Mark Basinger is the Chief Technology Officer at Mediu. With more than 28 years in Information Technology, Mark has extensive hands-on experience across multiple technologies as a solutions architect, developer, analyst and leader in all stages of the software development life cycle.
Since joining Mediu in 2007, Mark has worked as the Director of Solutions Architecture, Senior Architect, and Software Developer on the Mediu Professional Services Team. He has served as the technical lead and key contributor in analysis/design, custom software development, deployment and support of Genesys CTI implementations, as well as leading the Custom Solutions practice at Mediu.
Prior to joining Mediu, Mark managed Product Development and Genesys CTI teams at Best Transport and CheckFree (now Fiserv), as well working as a Senior Programmer Analyst at Central Insurance Companies.
Mark enjoys playing keyboards and serving as a vocalist in Mediu’s blues band Driving Home.
Director of Professional Services
Steve Sattler is the Director of Professional Services at Mediu. With 25 years of experience as a project management professional and contact center manager, Steve has extensive expertise in technical & organizational leadership, strategic planning, and software lifecycle management. He joined Mediu in 2015 and previously served as Director of Mediu's Project Management organization.
Prior to joining Mediu, Steve was a Portfolio Manager at OCLC, a Principal Technical Project Manager with AOL, and a Contact Center Manager with CompuServe.