Manager of Assurance
Sherman Kelley is a results-driven manager and technical expert with more than 15 years of experience in the contact center space. Sherman started as a consultant and business analyst at Mediu in 2012 and has continued to expand his expertise and grow within the company. In his current role as Manager of Mediu Assurance, Sherman leads a team of consultants who provide proactive remote management services to Mediu’s clients.
In addition to leading the Assurance team, he actively serves Mediu’s clients using his expertise in workforce management, routing and Genesys Framework. Sherman has a degree in Business Management from the University of Phoenix and lives in Kansas City where he enjoys golfing and spending time with his wife, Tiffany, and their Cocker Spaniel, Charlotte.
Senior Director of Professional Services
Sergio Lopez is the Senior Director of Professional Services at Mediu. With nearly 37 years of experience as a programmer, engineer and data architect, Sergio has extensive expertise in international project management and innovative customer solution development. His diverse technical expertise ranges from data modeling and database design to business process analysis and development.
In his previous roles as a Senior Principal Data Engineer and Customer Analytic Senior Consultant at Mediu, Sergio created the first Genesys Infomart Support offering, enabling customers to maximize their investment in Genesys technologies.
Sergio has a certification in computer programming and operations from the Control Data Institute and lives in Urbana, Ohio, where he enjoys his work as a minister and counselor and spending time with his three children.
Chief Technology Officer
Mark Basinger is the Chief Technology Officer at Mediu. With more than 28 years in Information Technology, Mark has extensive hands-on experience across multiple technologies as a solutions architect, developer, analyst and leader in all stages of the software development life cycle.
Since joining Mediu in 2007, Mark has worked as the Director of Solutions Architecture, Senior Architect, and Software Developer on the Mediu Professional Services Team. He has served as the technical lead and key contributor in analysis/design, custom software development, deployment and support of Genesys CTI implementations, as well as leading the Custom Solutions practice at Mediu.
Prior to joining Mediu, Mark managed Product Development and Genesys CTI teams at Best Transport and CheckFree (now Fiserv), as well working as a Senior Programmer Analyst at Central Insurance Companies.
Mark enjoys playing keyboards and serving as a vocalist in Mediu’s blues band Driving Home.