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Mediu AI Conversation Diagnostic

What's holding your contact center back?

The answer is already in your conversations. Send us the ones you have, and we hand back an evidence-backed plan: where customers hit friction, which processes slow your team down, and which behaviors move your KPIs. Ranked by what to fix first.

What's a diagnostic? A one-time, done-for-you analysis of your customer conversations by Mediu.

Request the diagnostic

Starts with a 20-minute scoping call. Results in about a week.

Diagnostic reportPrioritized action plan

Your top blockers, ranked by impact

Each finding: the evidence, what it costs you, and what to do.

Fix nowCustomer experience

Billing callers repeat their account details after every transfer

Evidence
Linked call moments, timestamped
Action
Pass verified context through the transfer
Address nextWork processes

Refund approvals stall waiting on a second team

Evidence
Hold and callback patterns by call type
Action
Move approval rights to tier one
MonitorTeam performance

Top agents confirm the resolution before closing. Most don't.

Evidence
Behavior compared against outcome, by agent
Action
Coach the group that skips it
Illustrative excerpt. Your report is built from your own conversations.
About a weekfrom upload to report
~90 minutesof your team's time, gathering what you already have
No interviewsno workshops, no integration
Every findingchecked by a person before you see it
Two-minute self-check

Is any of this holding you back?

Dashboards show what moved. Rarely why.

  1. Do you know which specific behaviors on a call actually move your KPIs?

  2. If a KPI moved last quarter, could you say which coached behavior caused it?

  3. Is your QA team working from every conversation, or a manual sample?

  4. Would a new AI tool mean more screens and training for your agents, or does it work behind the people who already coach them?

  5. Does your current setup tell you what to fix first, or just that something needs attention?

Your result
0 of 5 uncertain

Two or more "not sure" answers usually point to blockers your dashboards can't show.

Request the diagnostic
Example from a sales team diagnostic · 308 calls

What was holding this team back?

They were busy, just on the wrong things.

86% of calls included their most common habit: summarizing next steps
Weak link to results
35.6% of calls involved the decision-maker, the behavior that mattered most
Strongest link to results
8.4% of calls asked who the authorized signer was
Strong link to results

The report named the three behaviors to coach first, and which agents to coach on them. The same method works for service, support, retention and collections teams.

Anonymized example. Your findings depend on your own conversations and goals.

How it works

Almost no effort on your side. About a week to results.

At the end, you can walk into your next leadership review knowing why your numbers moved, and where to put next quarter's coaching hours.

  1. You upload

    Calls, chats or emails you already have. No formatting, no integration.

  2. We tailor

    The analysis is built around your scripts, scorecards and goals.

  3. We analyze and review

    Every conversation you send is scored. A person checks each finding.

  4. You get the plan

    Findings, business impact and what to fix first, walked through with you.

Why Mediu

Diagnosis from your conversations. Fixes from people who run contact centers.

A report is only useful if someone can act on it. Our team reads every finding with two decades of operating context, and when the fix sits in your routing, self-service or workflows, we can help put it in place.

  • 23+ yearsrunning and supporting contact center operations
  • 200+contact centers supported
  • Any platformworks with any CCaaS, UCaaS or legacy system. No rip and replace.
  • Zeronew screens, logins or training for your agents
Analysis enginePragmatixAI

Conversation analysis runs on PragmatixAI. Every finding is reviewed by a person and read by Mediu's team before it reaches you.

Request the diagnostic

Find out what's holding your contact center back.

Ready to see what's holding yours back? Tell us a little about your contact center. A Mediu specialist will reply within one business day.

What happens next

  1. We reply within one business dayA Mediu specialist reviews your request.
  2. A 20-minute scoping callA working session, not a sales pitch. We agree what you want answered and what to send. If you're open to sharing a few calls beforehand, we'll show you what the analysis finds.
  3. Your diagnostic startsReport in about a week.
How is our data handled?

Conversations come in through a secure upload. We agree data handling, retention and any compliance requirements with you before you send anything.

Which platforms does it work with?

Any. We work from exported conversations, so nothing gets installed and nothing changes for your agents.

What does it cost?

The diagnostic is scoped to your operation and the questions you want answered. You get a clear price after the scoping call.

We use these details only to respond to your request.