In order to operate the most productive, cost efficient and customer focused contact center, you need to have the best technologies in place. Mediu is an Advanced Tier partner of Genesys, the world’s leading provider of customer service and contact center software and services. Genesys powers more than 25 billion of the world’s best customer experiences each year, and is the only company recognized by top industry analysts as a cloud and on-premise customer engagement solutions leader.
To better serve our clients and provide seamless customer support, Mediu is an Value Added Reseller (VAR) of Genesys and all of its products and technologies.
What is a Genesys VAR?
Genesys VARs have the training and expertise to architect, build, deliver and support the full suite portfolio of Genesys products and services. They know the Genesys products inside and out, and have the ability to enhance the functionality of the Genesys platform.
Why Work with Mediu?
We’ve identified five reasons why you should consider working with Mediu as a Genesys VAR:
- We are Genesys experts. As an advanced tier Genesys partner, we have the hands-on knowledge and experience to navigate this powerful platform. We’ve led hundreds of successful Genesys products, and actively maintain our knowledge of its features and benefits. Our proactive remote management service, called Mediu Assurance, provides customer-centric support should problems arise.
- We handle the complicated technologies. Contact centers don’t need to shoulder the burden of understanding difficult integrations and technologies. We have the background, skills and experience to evaluate your industry-specific needs and recommend solutions tailored especially for you.
- We save you money. There are significant cost advantages to contracting with a company like Mediu to support and sustain your contact center technologies. You’ll save on the cost of a salary, benefits, and all of the ongoing employee training and certifications.
- We are solution-focused. We can customize your contact center environment in areas such as workforce management integration, provisioning, call center routing strategies, IVR & Reporting, engagement simulation, click to call and industry-specific solutions. We sell you only what you need. Nothing more, nothing less.
- Personalized service. When you work with Mediu, you’ll be assigned to a dedicated support engineer who knows you, your organization and how to solve your issues quickly. You won’t have to call a random customer service number and speak with someone you don’t know.
When you work with Mediu as a Genesys VAR, you can rest assured that your questions will be answered, issues will be resolved timely, and your call center will operate efficiently. If you’d like to learn more about Mediu, our partnership with Genesys, or the services we offer, please visit our website or contact 614-885-2100.