With Millennials making up a large consumer demographic, businesses need to review how to approach these customers. Millennials will take their business to a competitor if a company does not meet their expectations and will stop doing business with a brand even over a single bad experience with customer service.
They do not want to wait on hold even if they have an issue, question, or complaint. Millennials are more comfortable doing things on their own and are very comfortable with non-verbal communications.
The infographic below shows 9 facts about your Millennial customers to offer a truly millennial-friendly customer service.