Genesys provides the broadest set of cloud customer experience solutions designed to exceed customer expectations and drive new revenue. Its Customer Experience Platform Portfolio was created to connect experiences across journeys and channels, and allows you to optimize your workforce and processes.
No matter what level of support your contact center needs, Genesys’ Customer Experience Platform Portfolio has an option for you. Adopting the “Pure” naming nomenclature from Interactive Intelligence builds consistency across the platform, and the offer names also have meaning behind them, described below. As a certified Genesys partner, Mediu is proud to be able to offer the following portfolio products to your call center:
PureCloud is a unified, all-in-one cloud customer engagement and employee collaboration solution. With a cutting edge platform built for rapid innovation, it’s a simple and open solution for businesses that don’t have the IT expertise and resources to maintain a complex customer service technology. The dynamic, interactive dashboards provide real-time insights, helping businesses make quick and informed decisions.
Businesses who use PureCloud will have immediate access to the latest features, as it takes only days to implement, not months. The intuitive interface reduces training time, and empowers agents to work from anywhere using a web-based phone, or a single browser-based app with unified collaboration tools.
PureConnect is a proven all-in-one multichannel engagement offer that is quick to deploy and simple to administer. The word “connect” implies connecting customers over ranges of channels. It’s a cost effective option for mid-size to large organizations, and has an open, standards-based architecture for customization and integration. It has the ability to extend to business communications by leveraging existing networks, telco, voice infrastructure, and support on its own network.
Pure Connect uses the same code base for both on-premise and cloud, and can migrate between the two. Its ability to turn on new features and services instead of deploying third party services make it a market leading solution for both premise and cloud markets.
PureEngage is the only true omnichannel customer engagement suite for global businesses. The word “engage” implies multiple instances of handling many connections through the power of orchestration. The real-time contextual journeys, world-class orchestrated routing, and digital transformation offer a superior experience to its users. Through its patented routing and prioritization, users can route interactions in real time to any resource in the world.
PureEngage coverts traditional contact centers into proactive sales channels by blending resources that optimize voice and digital campaigns. To reduce customer costs, it provides integrated analytics of contextualized customer journey management across channels and locations.
The Customer Experience Platform Portfolio offers three distinct products, but they all share the focus of allowing you to design exceptional relationships with all your customers, empower your staff to impact your customers’ journeys, and run your business in smarter ways.