Mediu’s CEO Mike Berichon and CTO Mark Basinger were recently interviewed on Telecom Reseller’s podcast.
The podcast aired on June 10, 2017, and introduced Mediu’s new product called MERF, Mediu Extensible Routing Framework.
During the nine-minute conversation facilitated by Doug Green, Telecom Reseller’s publisher, Mike and Mark discussed the services that Mediu offers to its customers, and explained how Mediu’s years of experience developing routing solutions resulted in MERF.
MERF supports any Genesys routing call flow, including auto-attendant menus and prompts, skill-based routing, web service integration, and many other features. The interview highlighted the benefits MERF offers a company’s different departments, such as IT and operations, and how it can reduce implementation time by as much as 70 percent.
Mark explained that although MERF was introduced and showcased at the Genesys CX17 Conference on May 22 – 25 in Indianapolis, Indiana, it has been in production with several of Mediu’s clients over the last 18 months. The reactions from clients have been positive, stating that MERF allows their businesses to have control so their IT departments can focus on more complex systems.
The interview concluded with MERF’s availability and how listeners can get more information about Mediu and MERF.
If you’d like to listen to Telecom Reseller’s podcast with Mediu, you can do by clicking on the podcast title below:
For more information about Mediu, MERF and the services they provide, please visit our website.