Partners — Make customer experience your differentiator.
It is for this reason we are proud to say we partner with the best names in the industry. Not only from a collaboration side, but also in our history, we’ve worked for—and with—our partners for longer than Mediu’s existence. That means we bring a legacy of expertise beyond our years. You need a trusted, personable team of experts to equip you to handle your most valuable resource – your customers. Call us to see what partnering with Mediu will do for your success.
Genesys is the world's leading provider of customer service and contact center software and services. What makes Genesys unique – a 100% focus on customer experience. With more than 4,500 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Mediu is an Advanced Tier Genesys partner.
iTerpret LLC has developed a unique Video Remote Interpreting (VRI) platform that combines a global network of certified on-call interpreters with a unique on-demand Software as a Service (Saas) Video Conferencing System. Our technology platform utilizes video conferencing technology, HIPAA compliant encrypted software, and industry specific interfaces to connect a video interpreter in a remote location with the client and the deaf or limited English proficient (LEP) consumer in real-time.
Cyara is the world's easiest-to-use customer experience testing suite for contact center infrastructure and applications. Cyara automates load/functional testing and production monitoring of contact center infrastructure and applications including IVRs, Speech, Voice Biometrics, Outbound Dialers, Voice Callback, CTI, Routing, Call Recording, Voice & Data Infrastructure, Agent Behavior and customer experience in a repeatable, automated manner.
Verbal communication is what keeps the information flowing through any organization. Whether communicating with colleagues, customers, or suppliers, you should be able to focus on the message, not the technology. Polycom enterprise-grade telephones are easy to use, work with your existing communication environment, and are so high-fidelity it sounds like you are in the same room. From the boardroom, to the desktop, or anywhere in-between, Polycom voice solutions keep you connected and productive. Mediu is an authorized reseller and integrator of Polycom voice products.
Genesys | Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. Mediu is a Gold Interactive Intelligence partner.
Mediu partners with SpeechStorm to provide rapid self service application delivery leveraging SpeechStorm’s innovative development platform for IVR, Speech, and Mobile applications. SpeechStorm provides some of the best-known names in telecoms, retail and financial services with great customer care applications which make everyday tasks easier for their customers. Mediu and SpeechStorm will help your customers get the answers they need quickly and easily and you save money. Best of all, we’ll put you in total control of your applications, so you can manage all aspects of the customer experience.
AudioCodes Ltd. designs, manufactures and sells advanced Voice over Internet Protocol (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes' products are deployed globally in IP, Mobile, Cable and Broadband Access networks, as well as small, medium and large Enterprises. The company provides a diverse range of innovative, cost-effective products for converged VoIP and Data networks including Media Gateways, Enterprise Session Border Controllers (E-SBC), Residential Gateways, Multi-Service Business Routers, IP Phones, Mobile VoIP Clients, Media Servers and Value Added Applications. Mediu is an authorized reseller and integrator of AudioCodes products.
Mediu partners with Blackchair as a reseller and integrator of Blackchair's innovative Spotlight product. Spotlight is a powerful configuration and audit trail tool designed to improve your awareness of change management within your contact center environment. It allows you to quickly spot changes within your enterprise and to conduct more strategic development of your contact center in terms of change management, risk management, design and expansion.