Genesys Services – Expertise you can rely on.
Our Genesys Consulting Services Include:
We know that investing in the Genesys platform is a major undertaking for your organization. You need a partner with a thorough knowledge of Genesys to help set your project up for success. Look no further than Mediu. When it comes to Genesys Support, Mediu’s partner status puts us at the top for projects, upgrades or even integrating disparate contact centers.
Our customers trust us unequivocally as their Genesys partner because they've seen firsthand that we know the platform inside and out. Even Genesys turns to our team's expertise for consultation and support.
Here are just a few reasons why we're the right Genesys consultant for you.
- We have led hundreds of successful Genesys projects
- Our partner status with Genesys ensures we're actively maintaining our knowledge of the platform's features and benefits
- Our consultative approach minimizes risks and maximizes your investment in Genesys
Implementations, Upgrades & Migrations
We take the time to understand your business and then develop contact center solutions that help you attain your key objectives. By tapping into our powerful combination of planning, expertise and repository of best practices and tools, we'll help you design the contact center environment that's best suited to meet your needs.
A critical component to ensure your contact center meets both business and user requirements; we conduct various testing scenarios to evaluate performance, features and functionality. By testing the contact center prior to and after deployment, you'll avoid costly surprises that could compromise performance and uptime. Other tests we offer include network analysis, automatic regression and load testing.
Strategy Assessment & Risk Analysis
Our team of experts will conduct an extensive review of your existing contact center systems, processes, interactions and reporting. At the end of our review, we'll provide insight on potential risks and recommend ways to improve uptime, streamline your processes and enhance system reporting.
We utilize an enterprise-wide centralized phone framework that leverages the Genesys Configuration Management Environment. We require minimal information to configure phones and can create different station profiles based on your needs.
Network Readiness Assessment & Planning
The convergence of voice and data networks creates new challenges for network planners and administrators. Let Mediu perform a full assessment of your data network prior to your next VoIP project. Our thorough review gives you a complete view of your network and well-defined roadmap for success.
At Mediu we don't stop at the resolution of the project. Our Mediu Assurance services offer proactive monitoring to prevent problems, while offering peace of mind that we're always here to provide contact center support if, and when, it's needed.