You can't afford not to proactively monitor your contact center.
Can you afford to lose customers because your contact center goes down for 30 minutes? Or to lose a sale because your customers have difficulty getting through to an agent due to a technical glitch? It’s because of real world issues like this that we developed Mediu Assurance. A proactive remote management service that keeps your contact center running smoothly while you focus on growing customer relationships.
This service goes beyond the reactive support offered through Genesys by getting in front of costly potential threats or problems. Think of us as an extension of your IT team. Here are just a few of the benefits Mediu Assurance has to offer.
- Proactive uptime management to prevent problems before they occur
- Focused, professional attention on the stability and success of your contact center
- Weekly status reports/meetings
- 24/7 unlimited monthly incident tickets
- Aggressive response time service levels
- Web-based customer portal access
- Complete incident ownership from log gathering/analysis to resolution
- Ongoing access to Mediu subject matter experts
- Develop and maintain a plan based on our proven Mediu Continuous Improvement Cycle Methodology
- Leverage Mediu best practices to plan enhancements focused on system uptime, security, tools, streamlining and process improvement
- Quarterly wellness review and plan updates
See for yourself how Mediu Assurance will give you peace of mind.
What people are saying.
Mediu made everything easy. They listened and were flexible with their team and financial arrangements.