Topic: Number of Custom CX Apps
Description:
The number of custom CX applications that require support. These are applications that are not part of the Genesys Platform but are to be supported. Examples include applications in the Genesys App Foundry and applications that the customer has developed.
Reasonable Default:
For a complex contact center: 2
For an intermediate contact center: 1
For a base contact center: 0
Examples:
– Redsky
– Brightmetrics
– PCIpal
– Customer Developed Agent Desktop Application
Additional Information:
The activities of supporting a custom CX application involve:
– Monitoring it
– Administrating the application from the technical level as it relates to the Genesys Cloud Platform
– Triage with the software vendor when problems are identified
– Confirming version compatibility between the ongoing versions of Genesys Cloud and the application
FAQ:
If Mediu will be supporting the custom CX application then no a separate connector does not need to be added (effectively the connector is included). However, if Mediu is not supporting the custom CX application but will be supporting it’s connection to the Genesys Platform then yes a connector should be added.