Genesys Cloud
Introduction
Mediu has selected Genesys Cloud as a preferred platform for delivering unparalleled customer experiences! Genesys has been developing CX technology platforms since 1990 and has been represented in the leader’s quadrant of Gartner since the beginning of the category. With their proven track record of designing technology that delivers the real business value they align perfectly with our vision to make every client a CX leader.
Why Genesys Cloud
Imagine a world where your business can anticipate the needs of your customers and create interactions that delight them.
Click below to take the tour or watch the demo on the cloud platform that thousands of organizations use to achieve just that.
Although impossible to list every great feature Genesys Cloud delivers, Mediu believes it is especially differentiated by the following:
Turn Key CX Platform
A fully integrated CX platform with advance features and capabilities out-of-the-box.
Bring Your Own Carrier
One of the only CCaaS providers that allows you to bring your own SIP lines into the platform.
Simple Transparent Pricing
Three core plans with each offering additional CX capabilities or the ability to mix & match.
Mature CX Business Functions
Genesys has been doing CX for over thirty years and has a great understanding of what businesses need.
why mediu
Unlock the true potential of your CX platform with Mediu’s expertise across the entire Genesys Cloud stack. Our team of experienced professionals will work closely with you to understand your unique requirements and deliver a tailored solution.
genesys cloud Service Offerings
Mediu focuses on a complete range of Genesys Cloud consulting services to companies across all industries. Our experts have helped more than 170 companies migrate legacy platforms, leverage next CX generation capabilities, and develop innovative applications in the following four focus areas.
Are you ready to take your customer service to the next level? Look no further than Genesys Cloud Migration by Mediu. Our team of experts will design, develop, and seamlessly migrate your company to Genesys Cloud, ensuring that your interactions with customers are nothing short of extraordinary.
Mediu’s C3PO (Cloud Contact Center Proven Orchestration) methodology accelerates platform migrations, reduces client burden of traditional implementations, and reduces the risks and challenges commonly associated with adopting a new contact center platform.
Say goodbye to outdated systems and hello to a new era of customer satisfaction.
Are you ready to take your customer service to the next level? Look no further than Genesys Cloud Migration by Mediu. Our team of experts will design, develop, and seamlessly migrate your company to Genesys Cloud, ensuring that your interactions with customers are nothing short of extraordinary.
Mediu’s C3PO (Cloud Contact Center Proven Orchestration) methodology accelerates platform migrations, reduces client burden of traditional implementations, and reduces the risks and challenges commonly associated with adopting a new contact center platform.
Say goodbye to outdated systems and hello to a new era of customer satisfaction.
Improve both your CSAT/NPS and containment rates with self-service applications based on natural language.
With our innovative three-phase solution, we’re taking self-service to a whole new level.
- Containment business strategy
- Develop omnichannel natural language applications
- Real time self-service feedback loop
Experience the excitement of Natural Language Self-Service today and transform the way you engage with your customers.
Two next generation CX capabilities that are often implemented in tandem.
Conversational Analytics, the game-changing technology that takes customer interactions to a whole new level! With its speech and chat transcription capabilities, natural language processing, and intelligent search, you’ll gain deep insights into every conversation.
From there assist agents with Next Best Action, helping them to understand the context of their customer’s intent and leading them to the correct information for the desired outcome. This leads to reduced onboarding costs, improved agent productivity, and higher lifetime customer value.
Mediu unique approach includes:
- Agent productivity analysis
- Setup and configure automatic categorization, issue/fraud detection, and sentiment analysis
- Developing both real time dashboards and historical reporting
- Build out the Mediu Agent Compass repository for Next Best Action
The future of customer engagement starts here.
Two next generation CX capabilities that are often implemented in tandem.
Conversational Analytics, the game-changing technology that takes customer interactions to a whole new level! With its speech and chat transcription capabilities, natural language processing, and intelligent search, you’ll gain deep insights into every conversation.
From there assist agents with Next Best Action, helping them to understand the context of their customer’s intent and leading them to the correct information for the desired outcome. This leads to reduced onboarding costs, improved agent productivity, and higher lifetime customer value.
Mediu unique approach includes:
- Agent productivity analysis
- Setup and configure automatic categorization, issue/fraud detection, and sentiment analysis
- Developing both real time dashboards and historical reporting
- Build out the Mediu Agent Compass repository for Next Best Action
The future of customer engagement starts here.
Workforce Management, the secret ingredient to streamline your agent operations and boost productivity! Say goodbye to scheduling woes and budgeting nightmares with this powerful tool. With cutting-edge technology that is ML-powered, you’ll effortlessly forecast, plan, and schedule to meet your strategic goals.
The Mediu Genesys Cloud WFM solution consists of:
1) Migrating current WFM data if required
2) Setup and configure forecasts, capacity planning, and schedules
3) Develop KPIs, dashboards, and reporting
4) Annual support to optimize and fine tune
Unleash the power of Workforce Management and transform your business into a well-oiled machine.
Workforce Management, the secret ingredient to streamline your agent operations and boost productivity! Say goodbye to scheduling woes and budgeting nightmares with this powerful tool. With cutting-edge technology that is ML-powered, you’ll effortlessly forecast, plan, and schedule to meet your strategic goals.
The Mediu Genesys Cloud WFM solution consists of:
1) Migrating current WFM data if required
2) Setup and configure forecasts, capacity planning, and schedules
3) Develop KPIs, dashboards, and reporting
4) Annual support to optimize and fine tune
Unleash the power of Workforce Management and transform your business into a well-oiled machine.
Genesys Video News
Keep Up To Date
- Genesys Xperience France 2024 November 25, 2024 Genesys
- Genesys Customer Advisory Board, Bologna, Italy 2024 November 12, 2024 Genesys
- How AI is transforming CX featuring Beyond Bank October 31, 2024 Genesys
- Experiência Inovadora: PagBank e Genesys Elevando o Atendimento ao Cliente no Setor Financeiro October 28, 2024 Genesys
- Transformando Atendimento: Datamétrica e Genesys Cloud Elevando a Experiência do Cliente October 28, 2024 Genesys
- Equatorial e Genesys: Uma Jornada de Transformação Digital October 28, 2024 Genesys
- Genesys AI Panel at Xperience North 2024 October 28, 2024 Genesys
- Agent Copilot October 22, 2024 Genesys
- How AAA Washington Drives Better Experiences with a combined CRM and CX Platform October 21, 2024 Genesys
- Cielo: Transforming and simplifying the customer experience October 16, 2024 Genesys