Innovation that inspires

Decades of Experience, an Expert Team, and Genesys Status make Mediu the number one choice for your customer service center and contact center needs. Got an issue with your software? A problem with operations, or a hiccup in your execution? Mediu is equipped to handle any need or concern your customer experience environment might have.

  • Thorough knowledge of contact centers means we can answer even the most difficult questions.
  • Our hours logged with Genesys means we have the hands-on knowledge you need to navigate this powerful platform.
  • Intense commitment to excellence means we won’t stop until your customer engagement environment is second to none.
  • And Mediu Assurance and Mediu Analytics are field-tested products we’ve created to meet the deeper needs of our clients’ contact centers.


Mediu was first built from service oriented answers to our clients’ needs. Refining our knowledge means we can walk you through intricate Genesys problem solving; build a water-tight infrastructure for your VOIP system; staff your contact center for optimum training; or handle a host of other concerns. Click through to see all the ways we get in the trenches with our clients.

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Decades of contact center experience have given Mediu team members the tools for innovative results. Any one of our qualified staff can build a plan for your customer experience environment that will mean minimal risk and maximum success. Follow the links to find the solution that’s right for your business.

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Whether you’re in health care, finances, or retail, Mediu has created success for countless businesses in your industry. If you’re in an industry we haven’t got a story for, then we’d love to turn yours into a success worth shouting about. Surf our site for a complete list of industries we’ve supported.

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What people are saying

The technical consultants were very qualified and brought real value.  The Mediu team was very responsible and well informed. The Mediu team also was involved in things outside of Genesys that made working together even more attractive.

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