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Business Challenge

Today’s competitive environment is fierce and differentiating products and services is becoming ever more difficult.

Customer Experience (CX) provides a way to become more relevant to your customers and create a long-term sustainable advantage.

Are you ready to be a CX Leader?

What We Do

Mediu is a CX technology consulting company providing advisory, professional, and managed services for the Genesys Cloud and Amazon Connect platforms and their eco-systems.

Advisory Services:
To assess where you’re at and take you where you want to go.  Our team of experts can provide insight on your current environment and provide a roadmap to optimize it.

Professional Services:
To make sure you get there quickly, safely, and efficiently.  Whether you need to implement/migrate Genesys Cloud or Amazon Connect, upgrade, add new technologies, or even merge contact centers, we can help.

Managed Services:
To help you stay on top of the technology powering your business.  Our proactive remote support and management is focused on making certain your contact center is there for you.

Our Services

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Strategy & Planning

Core Contact Center


CX in the Cloud

Develop & Integrate

Reporting & Analytics

Secure Contact Center


Managed Contact Center

Why Mediu

Competitors Customer Value Mediu
20+ plus years of focusing customer experience and contact centers
Specialize in CX and not a general IT firm
An end-to-end CX technology partner
A scope right upfront approach rather than a low initial price with a ton of change requests
White glove consulting that results in 90% of projects being on time, on budget, on quality

Featured Insights

About US

You need a trusted team of experts to a handle your most valuable asset – your customers.  At Mediu, we know that customers are at the heart of any business.  That is why we go the extra mile for our customers.

Mediu operates as a company fully owned by its employees via an Employee Stock Ownership Plan (ESOP). Being an ESOP, we have a vested interest in the success of our customers, both as individuals and as a collective. Our shared objectives and shared vision cultivate a culture of accountability and collaboration, which is deeply ingrained in our overall culture.

See for yourself what Mediu’s combination of technical expertise, solutions and services can do to unlock the business potential of every customer interaction.

Years in Business
Fortune 500
Consulting Hours
Contact Centers
Just wondering, how is Mediu pronounced?

Strategic Partners