Account Manager
Description
The objective of this position is to manage existing accounts and help develop new customers while ensuring all customers are happy and succeeding with Mediu’s product and services. The Account Manager works with the Managing Director (MD) to achieve territory goals, prospect new accounts, identify needs within accounts and manage existing clients. The Account Manager will develop knowledge of the client’s business, industry, initiatives, challenges, and how the company works.
Account Manager Responsibilities
- Manage day-to-day customer requests
- Responsible for updating sales funnel and helping to introduce sales potentials
- Attend client meetings (including owning client project satisfaction)
- Works with MD to develop new customers and grows current customers
- Provide input to account plans and strategies and work with MD to achieve account plan goals
- Identify cross-sell and upsell opportunities in existing accounts
- Work with MD to manage deals in flight through Mediu’s sales process
- Learns and communicates the value of Mediu’s product, services, and managed services.
- Keeps current in the contact center industry, trends, and competitors.
Business Development Responsibilities
- Bachelor’s degree or higher majoring in business, marketing, or related skillset
- Expertise in business productivity applications (e.g. Word, Excel, Powerpoint)
- Basic proficiency in project planning and execution
- Results-oriented approach
- “Self-starter, but team-player” mentality
- High energy level – Passion, passion, and more passion!
- Previous sales experience (preferably in technology)
- Understanding of technologies for Contact Center and telecommunications
- Strong business acumen
- Project a professional presence and be an aggressive self-starter
- Strong written and verbal communication
- Robust social skills over the phone and email
- Travel as needed
Requirements
- 3+ years of direct sales experience with enterprise accounts
- Proven ability in managing complex sales cycles from start to finish
- Track record of successful revenue attainment
- Experience selling software, professional services, and managed services
- Understanding of technologies for Contact Center (specifically Genesys) and telecommunications
- Strong business acumen
- Project a professional presence and be an aggressive self-starter
- Excellent relationship building skills across customers, partners, and internal resources
- Strong written and verbal communication and presentation skills
- Up to 20% travel required