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CX Sales Vice President

CX Sales Vice President


The focus of this position is split between managing the performance of a sales team and developing new customers to attain personal quota targets.  The ideal candidate will have extensive knowledge of CX (customer experience) technologies and a proven track record selling professional services.

This key executive will lead the sales organization to achieve revenue and profit objectives across services, managed services, and software/SaaS.  The role also includes operational responsibilities for sales process, CRM, forecasts and sales analytics.

To develop new business, this role works with the presales engineer in a consultative selling approach to clearly understand the customer’s challenges and requirements.  They then facilitate and coordinate resources to deliver a solution proposal and close business.

The CX Sales Vice President is part of the senior leadership team and will included in the planning process to achieve short, medium, and long-term strategic results.  In addition, this position will present results, plans, and forecasts to the Mediu Board of Directors.   

  • Develops and executes business plans to achieve budgeted revenue and profit goals.
  • Mentors and coaches account executives to become best in class sales professionals.
  • Utilizes and innovates sales process to create reliable results.
  • Close detailed tactical management of sales opportunities
  • Achieve Funnel, Bookings, Revenue, and other operational objectives.
  • Concurrently develop new opportunities and close current ones.
  • Develop new customers and grows current customers.
  • Facilitate and coordinate resources to deliver a solution proposal.
  • Negotiate terms, pricing, and contractual agreements with customers.
  • Build account plans and strategies.
  • Builds strong relationships with key leaders and influencers.
  • Manages complex sales cycles and utilize consultative selling.
  • Mediate issues and challenges and create plans to solve them.
  • Learns and communicate the value of Mediu’s product, services, and managed services.
  • Knows the contact center industry, trends, and competitors.
  • Effectively partners with both core and business partners to drive business.
  • 3+ years of direct sales experience with enterprise accounts
  • 2+ years of sales management in technology
  • Proven ability in managing complex sales cycles from start to finish
  • Track record of successful revenue attainment
  • Experience selling software, professional services, and managed services
  • Understanding of technologies for Contact Center and telecommunications
  • Strong business acumen
  • Project a professional presence and be an aggressive self-starter
  • Excellent relationship building skills across customers, partners, and internal resources
  • Strong written and verbal communication and presentation skills
  • Travel as needed