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Genesys Cloud CX

Genesys Cloud

Introduction

Mediu has selected Genesys Cloud as a preferred platform for delivering unparalleled customer experiences!  Genesys has been developing CX technology platforms since 1990 and has been represented in the leader’s quadrant of Gartner since the beginning of the category.  With their proven track record of designing technology that delivers the real business value they align perfectly with our vision to make every client a CX leader.

Why Genesys Cloud

Imagine a world where your business can anticipate the needs of your customers and create interactions that delight them. 

Click below to take the tour or watch the demo on the cloud platform that thousands of organizations use to achieve just that.

Take a hands-on tour

Watch a video demo

Although impossible to list every great feature Genesys Cloud delivers, Mediu believes it is especially differentiated by the following:

Turn Key CX Platform

A fully integrated CX platform with advance features and capabilities out-of-the-box.

Bring Your Own Carrier

One of the only CCaaS providers that allows you to bring your own SIP lines into the platform.

Simple Transparent Pricing

Three core plans with each offering additional CX capabilities or the ability to mix & match.

Mature CX Business Functions

Genesys has been doing CX for over thirty years and has a great understanding of what businesses need.

why mediu

Unlock the true potential of your CX platform with Mediu’s expertise across the entire Genesys Cloud stack. Our team of experienced professionals will work closely with you to understand your unique requirements and deliver a tailored solution.

genesys cloud Service Offerings

Mediu focuses on a complete range of Genesys Cloud consulting services to companies across all industries.  Our experts have helped more than 170 companies migrate legacy platforms, leverage next CX generation capabilities, and develop innovative applications in the following four focus areas. 

Are you ready to take your customer service to the next level? Look no further than Genesys Cloud Migration by Mediu.  Our team of experts will design, develop, and seamlessly migrate your company to Genesys Cloud, ensuring that your interactions with customers are nothing short of extraordinary.

 

Mediu’s C3PO (Cloud Contact Center Proven Orchestration) methodology accelerates platform migrations, reduces client burden of traditional implementations, and reduces the risks and challenges commonly associated with adopting a new contact center platform.

 

Say goodbye to outdated systems and hello to a new era of customer satisfaction.

Are you ready to take your customer service to the next level? Look no further than Genesys Cloud Migration by Mediu.  Our team of experts will design, develop, and seamlessly migrate your company to Genesys Cloud, ensuring that your interactions with customers are nothing short of extraordinary.

 

Mediu’s C3PO (Cloud Contact Center Proven Orchestration) methodology accelerates platform migrations, reduces client burden of traditional implementations, and reduces the risks and challenges commonly associated with adopting a new contact center platform.

 

Say goodbye to outdated systems and hello to a new era of customer satisfaction.

Improve both your CSAT/NPS and containment rates with self-service applications based on natural language.

With our innovative three-phase solution, we’re taking self-service to a whole new level.

  1. Containment business strategy
  2. Develop omnichannel natural language applications
  3. Real time self-service feedback loop
Lifelike conversational AI with virtual agents can double your current intent coverage.
 

Experience the excitement of Natural Language Self-Service today and transform the way you engage with your customers.

Two next generation CX capabilities that are often implemented in tandem.

Conversational Analytics, the game-changing technology that takes customer interactions to a whole new level! With its speech and chat transcription capabilities, natural language processing, and intelligent search, you’ll gain deep insights into every conversation.

 

From there assist agents with Next Best Action, helping them to understand the context of their customer’s intent and leading them to the correct information for the desired outcome. This leads to reduced onboarding costs, improved agent productivity, and higher lifetime customer value.

 

Mediu unique approach includes:

  1. Agent productivity analysis
  2. Setup and configure automatic categorization, issue/fraud detection, and sentiment analysis
  3. Developing both real time dashboards and historical reporting
  4. Build out the Mediu Agent Compass repository for Next Best Action

The future of customer engagement starts here. 

Two next generation CX capabilities that are often implemented in tandem.

Conversational Analytics, the game-changing technology that takes customer interactions to a whole new level! With its speech and chat transcription capabilities, natural language processing, and intelligent search, you’ll gain deep insights into every conversation.

 

From there assist agents with Next Best Action, helping them to understand the context of their customer’s intent and leading them to the correct information for the desired outcome. This leads to reduced onboarding costs, improved agent productivity, and higher lifetime customer value.

 

Mediu unique approach includes:

  1. Agent productivity analysis
  2. Setup and configure automatic categorization, issue/fraud detection, and sentiment analysis
  3. Developing both real time dashboards and historical reporting
  4. Build out the Mediu Agent Compass repository for Next Best Action

The future of customer engagement starts here. 

Workforce Management, the secret ingredient to streamline your agent operations and boost productivity! Say goodbye to scheduling woes and budgeting nightmares with this powerful tool. With cutting-edge technology that is ML-powered, you’ll effortlessly forecast, plan, and schedule to meet your strategic goals.

 

The Mediu Genesys Cloud WFM solution consists of:

 

1) Migrating current WFM data if required
2) Setup and configure forecasts, capacity planning, and schedules
3) Develop KPIs, dashboards, and reporting
4) Annual support to optimize and fine tune

 

Unleash the power of Workforce Management and transform your business into a well-oiled machine.

Workforce Management, the secret ingredient to streamline your agent operations and boost productivity! Say goodbye to scheduling woes and budgeting nightmares with this powerful tool. With cutting-edge technology that is ML-powered, you’ll effortlessly forecast, plan, and schedule to meet your strategic goals.

 

The Mediu Genesys Cloud WFM solution consists of:

 

1) Migrating current WFM data if required
2) Setup and configure forecasts, capacity planning, and schedules
3) Develop KPIs, dashboards, and reporting
4) Annual support to optimize and fine tune

 

Unleash the power of Workforce Management and transform your business into a well-oiled machine.

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