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AI In CX – Part 2

Enhancing an organization’s customer experience through improved customer satisfaction measurement presents a significant opportunity for AI.

By leveraging AI, companies can expedite this process by offering real-time insights and actionable feedback. The ability to automatically gather CSAT scores for each interaction is crucial in moving away from the conventional survey response rate of 5%. It is vital to truly listen to all customers and analyze every single interaction both in real-time and post-interaction. Just imagine the potential of a deep learning model that has captured thousands of interactions and can accurately infer customer satisfaction with over 90% accuracy

Moreover, this model can continuously improve its performance over time through regular use.

If These Benefits Resonate, Let’s Start a Conversation!

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