Enhancing an organization’s customer experience through improved customer satisfaction measurement presents a significant opportunity for AI.
By leveraging AI, companies can expedite this process by offering real-time insights and actionable feedback. The ability to automatically gather CSAT scores for each interaction is crucial in moving away from the conventional survey response rate of 5%. It is vital to truly listen to all customers and analyze every single interaction both in real-time and post-interaction. Just imagine the potential of a deep learning model that has captured thousands of interactions and can accurately infer customer satisfaction with over 90% accuracy
Moreover, this model can continuously improve its performance over time through regular use.