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Category: Insight

AI In CX – Part 3

Numerous organizations are incorporating AI large language model into voice and chat bots to improve self-service. Although customers believe that bots can still be improved, they are excited to witness their evolution. The perception that bots were not prepared for widespread use has gradually shifted, as the latest models now…

AI In CX – Part 2

Enhancing an organization’s customer experience through improved customer satisfaction measurement presents a significant opportunity for AI.By leveraging AI, companies can expedite this process by offering real-time insights and actionable feedback. The ability to automatically gather CSAT scores for each interaction is crucial in moving away from the conventional survey response…

AI In CX – Part 1

AI Agent Assistance is a powerful tool that aids agents in providing prompt and comprehensive answers from the start. By utilizing agent assistance, the AI engine prompts agents and displays potential answers on the screen while analyzing speech and text data for an enhanced experience. Agent assistance can also utilize…