In the quest to stand out in the market, organizations are increasingly prioritizing customer experience. Technology plays a crucial role in this endeavor, as it serves as the foundation for modernization. By adopting a CcaaS platform and investing in innovative drivers of CX, companies can enhance their products and services.Traditionally,…
Numerous organizations are incorporating AI large language model into voice and chat bots to improve self-service. Although customers believe that bots can still be improved, they are excited to witness their evolution. The perception that bots were not prepared for widespread use has gradually shifted, as the latest models now…